We are screening All Patients by phone, before they can make an appintment or enter the Clinic.
If you have any Cold or Flu-like Symptoms, please STAY HOME and call us to re-book.
Please wait in your car until your appointment time. We will have no seated waiting area to minimise patient contact and cross-over.
After entering the Clinic, please 'Check In' by either scanning our QR code, or visit Tracing.co.nz, and register your visit with us.
If you need any help, your Therapist will assist you, or they can even register you via their device.
You can also Check In before coming to Clinic by visiting our Tracing Link:
Please make use of Hand Sanitiser provided, or wash your hands well before your appointment.
Your Therapist will collect you and bring you to their designated Treatment Room (Your Treatment Bubble).
Maintain a minimum of 1m distance from any others moving around you.
All beds and contact surfaces will be regularly wiped down between appointments.
We will have no linen on the treatment beds, so please bring a towel or blanket with you for comfort!
Following MOH guidelines, Physiotherapists, Acupuncturists & Massage Therapists are are required to wear PPE for 'at-risk' Patients. If you have concerns, please let us know.
For screened and symptom-free patients, PPE is not recommended.
If you would like to request your Therapist to wear a surgical face mask during contact or treatment, you are most welcome to! We are happy to do what it takes to make you feel safe.
Our Therapists are well-trained and aware of Level 2 safe-practice techniques. We are working hard to keep us all safe!
There is a separate pathway to Enter or Exit via the front door, please follow the signs and markings.
Please make payment & re-book at the front Reception desk on your way out.
Or if you prefer, you can use Online Banking and/or call us later to re-book.
As you exit, or in your car before leaving, please:
If you prefer, we offer & encourage using Telehealth Online Physio Consults where possible.
Telehealth is Effective, Convenient & Safe!